Due to COVID-19 and isolation requirements, the courier company may suffer from staff unpredictability and shortages. Whilst every effort is made to minimise impact to your order, please note delivery timeframes may not always meet our standard delivery Estimated Delivery Date.
To work out the shipping cost, just add the product to the shopping cart, enter your postcode and click on the Calculate Shipping button.
Your order will be dispatched in 1-2 days (excluding weekend and public holiday).*
*Please note: Dispatch 1-2 days hours does not mean it will be delivered within in 1-2 days. It means we will have your item onto the courier's truck within 24 hours after purchase.
To work out the estimated transit time, enter your postcode on the product page and click on the Calculate button.
After dispatch, our customer service team will email you the tracking number to track your delivery online.
Free transit insurance – lost or damaged item will be replaced within 48 hours
"Hi, we just wanted to thank you for such a wonderful product and super fast delivery. We ordered the extra large kennel with porch Tuesday night and received Friday morning in Qld. Super quick and easy to assemble and dog jumped in straight away. The memory foam mattress fits perfectly and our dog is very happy. Love the smell of new treated wood. will definitely recommend and buy again from this company! "
Tarsha K. Heritage Park QLD
"I would like to thank you for your excellent product and service. I ordered a kennel online on a Thursday (before ordering I called a couple of times and was given very helpful answers) and was told 3-4 days for delivery. It arrived the next day. It was quite easy to put together and great value. I would gladly recommend your company to anyone. Thanks again. "
Sarah C. Bentleigh
"Hi, Just like to say thank you for such a speedy delivery of my kennel! It only left you guys yesterday, and it has just arrived!! Thank you! Now the fun part will be trying to put it together. ..lol Sharon :) "
Sharon G. Melbourne Victoria
Can I track the delivery of my order?
Yes, you will be issued with an email containing your consignment number and tracking details on the same day your item is dispatched.
Does someone need to be home to sign for the delivery?
No, upon your request we can make an arrangement for your package to be left at your front door . Alternatively we can ask the courier company to contact you to arrange a suitable delivery time.
What happens to damage in transit?
We offer FREE transit insurance so if there’s an issue we will send you a replacement. Our warranty department normally dispatches replacements within 7 days. Your replacement item also covered with transit insurance.
Where is my order dispatched from?
Orders are dispatched from our warehouses in Wetherill Park, NSW
Can I do local pick up?
Yes, you can pick up from our warehouse at Wetherill Park NSW. Bring your receipt for collection at our warehouse.